Booking Confirmed — Thank You!

Your appointment has been successfully booked and confirmed by email following your Stripe payment. We appreciate your trust and look forward to helping you.

Handy Tips for Your Appointment

To make the visit as smooth and efficient as possible:

  • Know where your appliance’s mains switch and water isolation valves are located — just in case we need to power down or isolate water during the visit.

  • Please clear the area around the appliance, including any items in nearby cupboards that may block access to plugs, water valves, or rear panels.

  • For safety, we kindly ask that children and pets are kept away from the appliance and work area during the visit. This helps us work safely and avoid accidental injuries or interruptions.

We’d Love Your Feedback

After your appointment, you’ll get a chance to rate your experience.
It only takes a moment, and your honest feedback helps us improve and continue offering top service.

You’ll be able to leave a review via:

Every review counts — thanks in advance!

Need to Make a Change?

If you need to reschedule or cancel your appointment, no problem — just use the links within your confirmation email.

Want Priority Access?

Sometimes our engineer gets ahead of schedule…
If that happens and you have selected this Priority Serevice earlier, we may be able to offer you a priority visit ahead of your scheduled window.

If we contact you by SMS text with this option, you’ll have the chance to:

  • Secure an earlier visit

  • Get bumped up the list

  • Confirm it instantly for just £25 from the payment link within the text…. be quick though as you only have 15 minutes to book!

No obligation — just a little boost if you’re keen to get sorted sooner!

Missed the option earlier and want to be onboard? Then simply drop a message green button bottom left with your surname and address to be on the list!

If you’d like to be considered for priority, just keep your phone handy — we’ll text you if the opportunity opens up.

P.S. Make sure your mobile is charged, close by, and not on silent — our engineer will text you with a heads-up ETA before arrival.
(We’ve had more missed calls than a bad date — let’s not add yours to the list. )